Return & Cancellation Policy

We want you to be completely happy with your purchase. If for any reason you're not satisfied, returning your order is simple.

Returns

• You may return items within 30 days of receipt.
• Return shipping is the customer's responsibility.
• We recommend using a trackable shipping method, as we are not responsible for lost returns.

How to Return

1. Contact us at info@ruthjoan-jewels.com with your order number and reason for return.
2. Ship your item using the instructions we provide, including a tracking code.
3. Receive your refund within 14 business days after we receive your item in good condition.

Cancellations

• Orders cannot be canceled once placed.
• If you wish to return an item, please follow the return process above.

Important

• Items must be in original condition, with all tags and labels attached.
• If the return is due to our error (damaged or incorrect item), we will cover return shipping.
• For returns based on customer choice, shipping costs are your responsibility.

For any questions, please email us at info@ruthjoan-jewels.com