Shipping & Delivery

• Average delivery time: 5–7 working days.
• In rare cases, delays of 2–3 extra days may occur due to stock shortages.
• If a package is lost, we will send a replacement at no cost.
• Free shipping with a Track & Trace number.

Tracking Your Order

• Your Track & Trace code is in your order confirmation email.
• Tracking becomes active once the package reaches the courier. Occasionally, delays or errors may appear, but your package is still in transit.

Returns & Exchanges

• You may return items within 30 days of receipt in original condition with all tags attached.
• Contact info@ruthjoan-jewels.com before returning to register your request.
• All returns must include a Track & Trace code; the sender is responsible for the shipment.
• Refunds are processed within 7 days of receiving your return in good condition.
• Customer-choice returns (wrong size, change of mind) require you to cover return shipping costs.

Damaged or Faulty Products

• Contact us at info@ruthjoan-jewels.com with your order number and photo/video proof.
• Once verified, we'll send you a free replacement (no need to return the damaged item).

Cancellations

• Due to fast order processing, we cannot cancel orders once placed.

Important

• We are not responsible for refused deliveries or uncollected packages; these are not eligible for refunds.

For questions, email info@ruthjoan-jewels.com